Amazon fumbles Lich King release

So, not wanting to drive all over the LA basin looking for a collector’s edition of the World of Warcraft expansion like I did two years ago when the last expansion came out, I ordered a collector’s edition and a regular edition from Amazon last week. The collector’s edition sold out later that same day.

Yesterday, Amazon sends me an e-mail saying that they will guarantee I’ll get the Wrath of the Lich King expansion on release day, for a small up-charge of a few dollars. But there’s a catch: You have to cancel the existing order and place a new one for it to qualify. OK, but the collector’s edition is sold out, guys. I don’t want to cancel that order and not get it.

So I e-mailed customer service, and initially was told “oh, no worries, we haven’t sent it out yet.” Thanks for actually reading the e-mail, guys. So I sent a follow-up, explaining the situation again. This time, the customer service person switched my non-collector’s edition copy (the one that I could cancel and reorder without worry) to the faster delivery method. Swell, but not what I wanted. The collector’s edition is still going to ship out later and require canceling and crossing my fingers to get same day shipping on it.

It’s amazing that Amazon was able to handle shipping out the Harry Potter books without trouble, but this year’s predictably millions-selling release is proving so difficult for them to get their arms around.

I’m considering just canceling the whole kit and kaboodle and driving all over the LA basin again on November 13.

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